TERMS & CONDITIONS
INTERPRETATION
In these terms the “Seller” means WORLD OF CAKE, ACN 143 300 832. “Buyer” means the purchaser of the goods sold. These Terms supersede all other terms, conditions and agreements and apply to all future transactions between the Buyer and Seller.
TRADING TERMS
Until payment in full is made, the Buyer holds the goods as bailee for the Seller, and title remains with the Seller.
Buyer may before paying for the goods, sell the goods to third parties, in which event, the Buyer shall hold on trust for the Seller, the proceeds of sale or Rights to such proceeds.
Credit account customers must settle all invoices in accordance with the agreed terms.
C.B.D. (cash before dispatch) accounts are required to be paid in full prior to dispatch.
The Buyer shall not be entitled to withhold payment of any account by reason of any account query, dispute or set off.
If any question arises as to title to the goods, the onus shall be on the Buyer to provide that title has passed to the Buyer.
DELIVERY TERMS
Goods will be delivered Free into store in all areas of Australia, provided the minimum order value for free shipping is met.
Orders below the minimum free shipping threshold will be shipped via our nominated carrier and will incur a freight charge.
The Seller is not liable for re-delivery fees, lost or stolen orders, or any additional costs.
CLAIMS, RETURNS, ALLOWANCES
The Seller’s Sales Manager or Agent may in his/her absolute discretion agree to accept returns of undamaged goods for credit. Written authorisation from them is necessary before returning the goods for credit.
Goods returned will be subject to a 10% re-stocking charge and will be credited to your account only if received in saleable condition, without the Buyers pricing stickers and goods not faulty or in a damaged condition when delivered to the Buyer.
No freight or other charges for goods returned by the Buyer will be accepted by the Company unless authorised.
Claims will not be accepted for short deliveries, damage in transit or faulty merchandise unless notification is received by Seller within fourteen (14) days of delivery to the Buyer’s premises.
Any claims for damaged goods must refer to the official invoice number and date, and state the reason for the claim.
Acceptance of delivery for returned goods for credit does not signify agreement to issue a credit note. A credit note will be issued only after the goods have been inspected and found to be satisfactory in the opinion of the Company.
In the event that a credit note is not issued, the Buyer will be advised and the goods made available for collection by the Buyer.
The following goods cannot be returned for credit under any circumstances:
- Any goods specially made or purchased for the Buyer.
- Any goods damaged or altered in any way by the Buyer.
BACK ORDERS
Any products currently out of stock will be reflected on your invoice. If an item is out of stock, you will be required to place a new order. Back orders are no longer maintained in our system.
PRICE MATCH
To qualify for the Price Match Promise, the following conditions must be met:
The Price Match Promise applies exclusively to Mondo Boards and Boxes. All other products are excluded from this offer.
Item Availability - The product must be in stock and available for immediate purchase and delivery from an Australian competitor’s physical store or online platform.
Final Price Comparison - The comparison will be made based on the final price, inclusive of any applicable shipping, handling, or additional fees.
Identical Product - The product must be identical in all respects, including packaging, and retail readiness (e.g., barcode, labelling, and condition).
Exclusions - The Price Match Promise does not apply to:
- Bulk purchase or volume discount offers
- Clearance, liquidation, or promotional sale items
Right to Refuse - The Seller reserves the right, at its absolute discretion, to determine eligibility for a price match and to make the final decision on all claims.
Proof of Offer - The Buyer may be required to provide proof of the competitor’s advertised price, including website links or current promotional materials.
PRIVACY
The Seller is committed to protecting the privacy of its customers in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The Seller may collect personal information from the Buyer in the course of providing goods and services, including but not limited to the Buyer’s name, contact details, delivery address, and transaction history. This information is collected for the purposes of processing orders, providing customer support, improving products and services, and conducting marketing communications (where consent has been provided).
The Seller may disclose personal information to third parties engaged to perform services on its behalf, such as delivery, payment processing, and information technology support. Such third parties are required to handle personal information in accordance with the Seller’s obligations under the Act.
The Seller will take all reasonable measures to safeguard the Buyer’s personal information from misuse, loss, unauthorised access, modification, or disclosure. The Buyer may request access to, or correction of, any personal information held by the Seller by contacting sales@worldofcake.com.au or 1300 552 202.
A copy of the Seller’s full Privacy Policy is available at www.worldofcake.com.au
AMENDMENTS
The Seller reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on www.worldofcake.com.au
ACCEPTANCE OF TERMS
The Buyer agrees that these Terms and Conditions of Sale shall be construed according to the laws of the State or Territory as the Seller may its sole discretion determine.
The placement of any order of goods to be supplied by the Seller will be considered as confirmation of acceptance of these Terms and Conditions.